How to Build a Successful Career in IT Service Management

If the issue involves a user needing a copy of their Exchange .pst file, you will send the ticket to the Exchange Admin queue. You are a traffic cop, keeping things moving and fixing small things where you can. My position as the Help https://remotemode.net/ Desk Tech made me the only other person in the company with hands on knowledge of our systems and infrastructure. I was given the choice to help select and train a New System Admin or take a promotion and train a new Help Desk Tech.

Automate- Once the basics of the service desk are in place, it’s time to build workflows, integrate the platform with other tools from your company’s tech landscape, and start working smartly. Second-level IT support staff generally has strong technical skills to provide in-depth troubleshooting and backend support. Flatiron School also has career services that help you learn how to get into the tech industry and land a job. Before you graduate, you’ll work 1-on-1 with a dedicated career coach to develop your employer pipeline, conduct outreach, review and refine your online presence, and prepare for interviews. Grads have gotten hired at Spotify, Facebook, Google, Microsoft, Apple, etc. To achieve any of the above, you’ll have to pull knowledge from the people around you — your colleagues.

training with CBT Nuggets

You’ll learn a ton about your company’s customers while you’re on the phones. So make sure you’re tracking those insights and dedicating them to a side project or initiative that could bring a lot of value to your organization and to you. Learning about your product or service helps you become a subject matter expert — which can open a ton of different doors for you as you grow in your career. A few years later, I moved to product development and got into leadership in a smaller company called METER Group.

While getting up to speed on cloud with ACG, Thad did some Google research to find common interview questions and in-demand cloud tools. To get a real take from the job-seeking trenches about how to find a cloud job, we chatted with ACG student Thad McMullen. You can come from any background and with any level of experience. Understanding how to communicate effectively on these platforms will help you establish relationships with people you may not have met in person.

Service Desk Technician

He was self-taught and got certified in Salesforce (a certification that had no prerequisites, which was important because he didn’t even have a high school diploma). There are several avenues you can explore when it comes to finding internship opportunities that will help you break into tech. You don’t actually need to be an expert to get the attention of recruiters and hiring managers.

It might not sound glamorous, but it can be a great stepping stone that’s worth considering as you figure out how to get into tech. Prune and refine your experience and make it sound as applicable as possible to the new industry by focusing on transferable skills. Remove any jargon from your previous industry if it might confuse tech recruiters/employers. A big mistake lots of people make when trying to break into a new career is not getting their LinkedIn profile up-to-date and optimized for their target role.

Is customer service a good job?

This is hands-down the very best thing a person looking to break into IT — or in the early years of their career — can do. Someone with a cert in routing and switching could become a network engineer and make a great living. The best part is that if you’re feeling help desk engineer down or maybe even lost, you can get plenty of support. For instance, someone struggling to prepare for a certification or having a bad time at work can simply share part of their story with their community and be flooded with tons of positive messages.

Here’s a quote from Stephen R. Covey, “Seek first to understand and then be understood.” We’ll understand more if we start by listening more than we talk. Even if you’re not a leader yet, be the best team member you can be. Helping others in your team rather than just growing yourself is what leadership is all about.

CompTIA A+ > CompTIA Project+

Many veteran’s find that their skills from serving help them in IT careers. The training and experience military personnel receive fit perfectly with the needs and demands of a career in technology. Plus, there are plenty of funding and career programs for veteran’s, likeWIOAorVET TEC, to help you transition into an IT career. The field is expected to grow at an above average rate of 12% through 2024. Roughly, 800,000 jobs fall under the umbrella of Computer Support Specialist, including technical support engineer.

• Let’s take a look at this role so you can understand it, whether you’re applying to be one or you’re hiring for your business.
• But, there are also people who skyrocket through the industry as if they were cruising through outer space.
• You should seek to learn what they care about, what motivates them, what their strengths are and where they want to take their career.
• If you feel that you need to move based on a title, then find the place that has a title you want, find out the the requirements are, if you meet them then apply, if not, get the creds and then apply.
• When it comes to a company’s financial performance, it’s all too easy to overemphasize the role of sales and marketing in the firm’s success.
• Things are good if you are employed at a nice company and you are satisfied with your hours and pay.